Areas of interest
Other services
Tunstall offers a range of other services utilising the 24 hour response centre. This includes after hours response monitoring, overflow and lone worker solutions.| After Hours Response Monitoring | |
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Tunstall After Hours Service provides after hours monitoring for response centres who only operate during office hours. This allows smaller response centres to keep operating without the added expense of night and shift workers. Tunstall will answer as the response centre they are monitoring for and follow the appropriate procedure to seek emergency response for the client. Tunstall will also provide reporting of any incidents that have occurred during that period. |
| RFID Laundry Tagging Solution | |
What is a RFID button?
An RFID button is a durable, small and discreet button that can be programmed to hold up to 200 characters of information. The button is then attached to items of clothing to help with easy identification.
The buttons can be quickly and easily attached and removal is also very simple using a special tool that removes the buttons without causing any damage. They are also more durable than sticky or sewn labels or writing names in permanent marker.
Why is it needed?
A person’s clothes in many ways form part of an individual’s identity with older people often taking great pride in their appearance. Unfortunately the ability to choose what to wear can become more of a problem for people with dementia.
Lapses in memory can result in people not being able to identify their own clothing and because clothing from several residents may be washed and sorted together, it can be a significant problem for residential or specialist care units ensuring the items are returned to their rightful owner.
Where residents can not identify their own clothing, it is often impossible to return each item correctly and usually results in clothing being worn by the wrong resident. This causes distress for both the resident and their family who sometimes relate the issue to the level of care their loved one is receiving. This may also result in a collection of anonymous clothing, with the cost of replacements. The care unit can sort clothing items by simply scanning the buttons using a handheld reader that displays the pre-programmed information on a screen. How does it work?
A small button like device is attached to each item of clothing and each button is programmed to store up to 200 characters of information to identify the owner. This information can include the person’s name, unit, room number and any other information that they may wish to keep private e.g. skin related conditions or allergies to washing powders. All items of clothing can then be collected for washing together.
Application tools The desktop applicator tool is a motorised (mains powered) device that rotates the black part of the button – through the fabric of the garment – into the white part of the button. This provides a quick and easy method of fitting buttons.
The handheld applicator can be used anywhere to fit a small quantity of buttons.
Features and benefits
The use of a discreet button replaces the need to clearly label clothing. Reduces anxiety and stress Residents, their family and staff all benefit from a reduction in stress by ensuring clothing is returned to the correct resident. Saves time Members of staff will avoid the need to find the correct owner of unidentifiable items or search for lost items, allowing them to spend more time looking after residents Saves money Reduces the need to replace items of lost clothing. Read the RFID solution sheet here.
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| Overflow | |
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Tunstall Overflow provides call answering for organisations when their customer service operators are all busy or the office is closed. Tunstall’s response centre consultants answer on the organisation’s behalf taking a message that is then emailed on to the organisation.
Tunstall currently answers calls for a range of different organisations including emergency response organisations, city councils and tafes. |
| Lone Worker; Mobile Work Solution | |
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Ideal for people who frequently work away from the office, Lone Worker Mobile Work Solution allows workers to register the start and finish of their day. Once they have registered for the day they become ‘live’ to Tunstall’s 24 hour response centre. This allows the worker to make immediate contact with the response centre in a duress situation, simply by pressing ‘five’ on their key pad.
The response centre will speak with the worker, find out where they are and the assistance they need. They will then make the necessary calls to get the assistance required, such as contacting emergency services or the worker’s manager. Alternately, the duress button can be registered to go directly to a manager or designated responder.
Lone Worker can also be monitored online by a manager. This allows the manager to see who has or has not logged on or off for the day and take the appropriate action. Consequently, Lone Worker can also be used as a time sheet, recording start and finish times for each worker.
Lone Worker works on most current mobile phones. |
| Lone Worker: advanced mobile solution | |
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Lone Worker Advanced Mobile Solution is idea for people who regularly work away from the office and may require additional checkups throughout the day to ensure they are safe. When a worker registers at the start of the day they record their planned daily activity and proposed locations. They also set intervals for check up calls to ensure they are ok. At the designated time, Tunstall’s 24 hour response centre automatically dials the worker and requests their code. If they fail to answer the phone the response centre will dial two more times before a response centre operator listens to their recording and follows the workers set protocol for notification or assistance. This may involve calling a manager or notifying emergency services.
Lone Worker also features a duress number, which allows a worker to press ‘five’ on their key pad to make immediate contact with Tunstall’s 24 hour response centre.
Lone Worker details can also be viewed online by a manager to see if a worker has started or finished their shift. Consequently, Lone Worker can also be used as a time sheet, recording start and finish times for each worker.
Lone Worker works on most current mobile phones.
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| Lone Worker; fixed location solution | |
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Ideal for people who work on their own or in potentially hazardous environments, Lone Worker Fixed Location utilises a Tunstall alarm that if activated dials Tunstall’s 24 hour response centre. The 24 hour response centre will then seek the necessary assistance for the worker. Alternately, the alarm can be programmed to call an onsite manager directly. |
